CANCELLATIONS

We do not offer refunds on any of the services/plans you buy, i.e. the 1,3, 6 and 12 months plans as you may use this service until the plan expires.

You can however cancel your ongoing monthly subscription by giving us notice by email at info@unipacks.com after 1 full calendar year. This notice period will take effect from the end of the current month you cancel in, therefore one final payment of £10 after this month will be chargeable.  You will receive confirmation you account is due to expire and what date.

NO ABUSE POLICY

If we find that you are misusing the service to ask general questions or inappropriate questions, then you will be subject to a 3 strikes and you’re out policy, where as if this behaviour happens three times you will not be able to use the service and you will not be issued a refund if you are on a plan.  An example is where the nearest Tesco is. You will be allowed to call if it is classed as an emergency, such as a car accident, as in the description of this service.

DISCLAIMER

The emergency helpline is an information only service which helps students to get factual information for them to decide on the best option for them at the time of call.  We will act as the mediator between the students, the emergency services any other persons we need to talk to.  I.e. we can give directions or location of services but we cannot give specific advice on the problem.  If we do have to call the emergency services, we will ask for their advice based on the evidence gathered from talking to the student and relay the possible solution to the student. 

Libos Limited and the brand Unipacks will not be held responsible for any decision made by the student in relation to the emergency and we will always only give factual and relevant information and never advise a solution.

In really serious events, all though very rare, such as kidnapping/hostage situations, if you call we cannot get involved in mediating a release or give advice and we will only translate the information given to us.  We will fully inform the family to decide if they want to call the police or the next step and again only translate the information back.

WHAT WE COLLECT

We may collect the following information, name, contact information including email address, demographic information such as postcode.

WHAT WE DO WITH YOUR INFORMATION

We require your information to understand your needs and provide you with a better service.

Internal record keeping and we will use this information to enable us to operate our service.

We will contact your relative/emergency contacts by phone, email, fax or mail and by signing the application form you consent to this.

CONTROLLING PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. (I.e. Government or Police)

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Libos Limited, 19 Mary Macarthur Drive, Cradley Heath, B64 5EN.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address.

We will promptly correct any information found to be incorrect.

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